Support
Support
For problems, check the FAQ first. If you need a person to look at it, add our WeChat support.
Troubleshoot first
Section titled “Troubleshoot first”Most problems have an answer in the FAQ. First run the self-check command. It tells you whether the problem is the key, the address or the client.
Contact support
Section titled “Contact support”
WeChat support
Scan with WeChat to add our support team.
Include this when you ask
Section titled “Include this when you ask”- Which tool you use: Claude Code, Codex, Cherry Studio and so on
- The full error, as a screenshot or as text
- The Base URL you entered
- Roughly when the error happened
- Claude Code users: the output of
claude doctorand a screenshot of/status. Codex users: a screenshot of/status
ChatGPT top-up
Section titled “ChatGPT top-up”Official ChatGPT Plus / Pro top-ups are submitted at cz.2api.dev. Check progress under Order lookup (订单查询).